Return Policy

Effective Date: 03-02-2025

1. Introduction At THE WHITE ARTS, we value your satisfaction and strive to provide high-quality handcrafted home decor products. If you are not completely satisfied with your purchase, we offer a fair and transparent return and refund policy.

2. Eligibility for Returns You may return a product under the following conditions:

  • The return request is made within 7 days of receiving the product.
  • The item is unused, undamaged, and in its original packaging with all tags intact.
  • The product is not listed under non-returnable items (see Section 3).

3. Non-Returnable Items Certain items cannot be returned, including:

  • Customized or personalized products.
  • Items marked as “Final Sale.”
  • Products that have been used, damaged, or altered after delivery.

4. Return Process To initiate a return, follow these steps:

  1. Contact our customer support at info@thewhitearts.shop within 7 days of receiving your order.
  2. Provide your order number, product details, and reason for the return.
  3. Our team will review your request and provide return instructions.
  4. Ship the item back to us at BARADARI, SARAI TAREEN, SAMBHAL using a trackable shipping method.
  5. Once we receive and inspect the item, we will process your refund or exchange within 7-10 business days.

5. Return Shipping Costs

  • If the return is due to a defective or incorrect product, we will cover the return shipping costs.
  • If the return is due to buyer’s remorse (change of mind, wrong order, etc.), the customer is responsible for return shipping charges.

6. Refund Process

  • Approved refunds will be issued via the original payment method.
  • Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.
  • Shipping fees (if applicable) are non-refundable.

7. Exchanges

  • We offer exchanges for defective or damaged products.
  • If you wish to exchange an item, contact us within 7 days of receiving your order.

8. Damaged or Defective Items If you receive a damaged or defective product:

  • Contact us immediately at info@thewhitearts.shop with clear photos of the item and packaging.
  • We will arrange for a replacement or issue a full refund.

9. Contact Information For any queries regarding returns and refunds, please reach out to us:

By making a purchase on THE WHITE ARTS, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.